No, we operate exclusively online and do not have a storefront.
Do you ship to international customers?
No, we currently ship only within the United States. We are unable to process orders for international customers at this time.
What is your return policy?
You have 30 days from the date of receipt to request a return. Items must be unused, with tags attached, and in their original packaging. A receipt or proof of purchase is required.
Are there any fees for returning a non-defective item?
Yes, for non-defective items, a 25% restocking fee applies. We will issue a 75% refund to the original payment method if the item is returned in like-new condition.
How do I return a defective item?
Defective items can be returned within 30 days of receipt, provided there are no signs of abuse or misuse. Please contact us within 48 hours of receipt to arrange for a replacement or repair.
Can I exchange an item?
Exchanges are only available for orders that have not yet been shipped. We cannot facilitate exchanges for items that have already been shipped.
What should I do if I receive a damaged item?
If you receive a damaged item, inform us and the shipping company immediately. For damage noticed upon delivery, notify us and the shipping company at that time. If damage is noticed after delivery, email us within 24 hours with photos of the damage. We will arrange for a replacement within five business days if the item is in stock.
How do I report defective or missing parts?
Report defective, missing parts, or damaged merchandise to customer service within 48 hours of receipt. Damage noted upon delivery must be documented on the delivery bill or manifest.
How can I initiate a return?
To initiate a return, email us at support@serenehomefurniture.com. If approved, we will provide a return shipping label and instructions. Items returned without prior authorization will not be accepted.
What is your shipping policy?
Order Processing and Shipping Schedule
Order Processing Time: Once your order is placed, our team will begin processing it immediately according to the schedule below.
Order Cutoff Time: Orders are processed Monday through Friday. The cutoff time for same-day processing is 5 PM Pacific Standard Time (PST). Orders placed after 5 PM PST on weekdays will be processed the next business day. Orders placed after 5 PM PST on Fridays will be processed on the following Monday (excluding holidays).
Order Handling Time: Orders are typically handled within 1-2 business days.
Estimated Shipping Time: After handling, shipping generally takes 5-7 business days. Please note that this shipping time is in addition to the handling time.
Order Tracking: Track your order by creating a customer account. Just provide your email, and we'll send a security code to verify your account—no password needed. [Create Account]
Shipping Location: We currently ship only within the United States. We are unable to process orders for international customers at this time.
Shipping Carrier: We prioritize reliable and timely delivery by working with a diverse range of trusted carriers. Depending on the size, weight, and destination of your order, we select the most suitable shipping partner to ensure safe and efficient transportation. Our partners include FedEx, UPS, USPS, Zenith, Pilot Freight, CEVA Freight, Roadrunner Freight, Coyote Logistics, and Metropolitan Warehouse. By having multiple carriers at our disposal, we can choose the best option for each order, ensuring your items arrive securely and on schedule.
Shipping Cost: We are delighted to offer Free Shipping on all orders. This means no additional charges for delivery, no matter the size of your order or where it’s headed within our service areas.
Free Shipping
Your Cart
0 Items
Your Cart is Empty.
Don't miss out on the best deals.
